Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging with all original components. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at contact@redlifeusa.com. Please note that returns will need to be sent to the following address: 

RedLife
13889 Wellington Trace, Unit A2
Wellington, FL 33414 

Customers are responsible for return shipping costs. We strongly recommend using a trackable shipping method when returning your product. RedLife is not responsible for return packages that are lost or damaged in transit.

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at contact@redlifeusa.com or by calling 561-720-2372 Monday-Saturday between 9am-6pm est. 

Refunds

Once your approved return has been received at our facility, we will inspect the product to confirm that it meets our return requirements.

If approved, your refund will be processed to your original payment method. Please allow 3–5 business days for the refund to be processed after we receive and approve your return.

Additional processing time from your bank or credit card provider may apply.

Products returned in a condition that does not meet the requirements of this policy may be denied a refund.

Defective Products & Exchanges

If your product is not working properly, please contact us immediately before returning it. In many cases, our team may be able to help troubleshoot and resolve the issue.

If the product is determined to be defective, we are happy to replace it with the same product.

Opened products are only eligible for exchange when they are defective.

Please do not send a defective product back without first contacting us and receiving return authorization.

1-Year Warranty

All RedLife Performance products include a 1-year warranty.

If you experience an issue with your product during the warranty period, contact us at contact@redlifeusa.com with your order number and details about the problem.

We may ask for additional information, photos, videos, or troubleshooting details so that we can determine the issue and the appropriate resolution.

If a product is confirmed to be defective and qualifies under the warranty, RedLife may replace the product with the same product.